Terms of service

A booking reserves one service, for one vehicle, at one address, starting at one time. The service, the vehicle size, the address, the add-ons and the price are all shown on your price summary before you pay, and they are what we are contracted to deliver.

Prices depend on vehicle size. If the vehicle on the day is larger than the size you booked, we will tell you the difference before starting and you may decline the change.

Work outside the booked service is quoted and agreed on the day before it is done. It appears as its own line on the receipt.

We need safe, legal access to the vehicle and roughly a parking space of room around it. We carry our own water and power. If the vehicle cannot be reached, or the location is unsafe to work in, the visit is treated as a late cancellation.

Some addresses outside the core service area carry a travel fee of $15, shown on your price summary before you pay.

Payments are processed by Stripe. Your card details are held by Stripe and never by us; we keep only a token that lets us charge the card you authorized.

• Jobs under $400 take no deposit. Nothing is charged when you book.
• Jobs at $400 and above take a 20 percent deposit when you book.
• Ceramic Shield takes a 50 percent deposit when you book.

The balance is charged to the card on file once the work is finished, normally the same day. The amount is the total on your price summary less any deposit already paid, plus or minus anything you agreed to change on the day. Your receipt itemizes every line.

If the card is declined or needs your bank's approval, we email you a secure link to settle the balance. We do not retry a declined card blindly.

Deposits are refundable under the cancellation terms below.

You may cancel or reschedule free of charge up to 24 hours before your start time. Any deposit is refunded in full.

Inside 24 hours, a $50 cancellation fee is charged to the card on file. The slot cannot be resold at that notice, which is the whole of the reason for the fee.

Weather is never charged. If rain, storms or heat make the work unsafe or unsound, we reschedule at no cost to you, whoever calls it. A weather reschedule never carries a fee.

If we cancel for any other reason, you are charged nothing and any deposit is refunded in full.

Not being at the address, or the vehicle not being accessible at the booked time, is treated as a cancellation inside the notice window.

Trident Crew is a monthly subscription billed by Stripe to the card on file. It starts on the day your qualifying Signature Detail or Interior Reset is completed, and that day becomes your billing date.

Crew Monthly includes one wash a month. Crew Biweekly includes two. The price follows your vehicle size and is shown on the pricing page.

Membership takes 10 percent off the service and add-on portion of any detail you book while the plan is active. Travel fees are not discounted.

A Crew plan runs for a minimum of 3 completed visits. After the third visit you may cancel at any time from your account page, and the plan ends at the close of the billing period you have already paid for. Before the third visit, email bookings@tridentdetailtx.com and we will deal with it case by case.

Founding members keep the price they joined at for as long as the plan stays active. If you cancel and rejoin later, you join at the price in force on that day.

Crew visits are not transferable and have no cash value.

Trident Detailing carries general liability and garage keepers insurance. A certificate is available on request before your first visit.

Detailing reveals existing damage as often as it removes it. Clear coat failure, previous paintwork, worn trim, cracked glass, aftermarket film and loose or damaged fittings can fail during normal, careful work. We inspect before starting, photograph what we find and tell you about anything that looks fragile. We are not responsible for pre-existing damage or for the failure of an already compromised surface.

Please remove valuables, cash, electronics, firearms and personal documents before the visit. We are not responsible for items left in the vehicle.

If we damage your vehicle, tell us within three days with photographs and we will make it right through our insurance. Our liability for any booking is limited to the amount you paid for that booking, except where the law does not allow that limit.

Results vary with the condition of the vehicle. We will tell you honestly what a service can and cannot achieve on your paint before you book it, and we would rather decline a job than sell you an outcome we cannot deliver.

These terms are governed by the laws of the State of Texas. Your privacy is covered by the privacy policy, and text messages by the SMS terms.

If we change these terms, the date at the top of this page changes with them. The version recorded against your booking is the version you agreed to, and it does not change afterwards.

Questions about any of this go to bookings@tridentdetailtx.com.